Frequently Asked Questions

Trusted by 200+ companies, Mectzi helps businesses scale with our cloud-based engineering subscription platform, offering consistent, cost-effective software development, expert teams, and reliable developer analytics.

With 13 years of trailblazing delivery across 5 global offices and an 8,000-strong talent pool, Mectzi is the top English-speaking partner for growth-focused companies, agencies, and enterprises. Proudly born out of Africa, Mectzi is now shaping the future of global software development.

Website Development

Mobile App (Android & IOS)

User Experience (UI/UX)

Product Design

Technical Support

Managed Services

NFT Development etc

By leading with IT strategy and compliance guidance, Mectzi fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services encompass essential foundational resources that form the backbone of every Fully Managed IT Service Level Agreement.

Our offerings include:

1. vCIO: Strategic direction, budgeting, planning, and consulting services. This includes account reviews and IT roadmaps aimed at driving your digital transformation forward.

2. Managed Services Concierge: Serving as your primary point of contact for all account details, our trusted advisor acts as the liaison between your vCIO and the service team. They manage inquiries regarding IT services, invoices, and all elements of business-enabling technology essential for decision-making, collaboration, productivity, compliance, business continuity, security, and efficiency.

3. Client Management Tools: Our suite includes Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.

4. Vendor Technical Assistance: We directly engage with your technology vendors for incident remediation, ticket creation, request escalation, or incident resolution within your IT environment. This support extends to hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers. We also handle basic inquiries about your environment and facilitate access to systems at the vendor’s request, subject to client approval.

5. Procurement Services: We source products exclusively from authorized channels and recommend business-class solutions. Our services encompass identifying configuration options, ensuring proper registration, managing licensing and warranties, and verifying the authenticity of all products.

6. Network Management: Our comprehensive offerings include monitoring, administration, reporting, domain name and SSL certificate management, remote incident remediation, and on-site incident remediation.

Additional charges for Core Services may apply if a client has multiple locations with expanded Network Management and Vendor Technical Assistance requirements.

Mectzi partners with forward-thinking businesses and individuals to enhance performance and minimize risks through the adoption of industry-standard IT processes and best practices.

We specialize in building and maintaining robust, dependable, and secure IT infrastructures, actively engaging our clients in Strategic Business Reviews led by experienced vCIOs.

To ensure excellence, Mectzi limits new client onboardings to two per month at most locations. This strategic approach allows us to implement rigorous quality controls from the outset, resulting in enhanced operational efficiency and long-term value for our clients.

Mectzi is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

We cater to businesses across a wide range of industries and sectors, including but not limited to:

• Professional Services:
  – Accounting (CPA firms)
  – Legal services
  – Financial advisory firms
  – Insurance agencies
  – Real estate agencies
  – Consulting firms
  – Marketing agencies
  – Design studios
• Manufacturing and Production
• Healthcare and Medical Services
• Nonprofit Organizations
• Technology and IT Services
• Retail and E-commerce
• Hospitality and Tourism
• Education and Training Institutions
• Construction and Engineering
• Food and Beverage
• Automotive
• Entertainment and Media
• Energy and Utilities
• Government and Public Sector
• Transportation and Logistics
• Agriculture and Farming
• Fashion and Apparel
• Environmental Services
• Telecommunications
• Sports and Recreation
• Beauty and Wellness
• Home Services (such as landscaping, cleaning, maintenance)
• Aviation
• Pharmaceutical and Biotechnology
• Architecture and Interior Design
• Event Planning and Management
• Fitness and Health Clubs
• Software and App Development
• Gaming and Entertainment
• Music and Performing Arts

If you don’t find your specific business category listed here, feel free to reach out to us. We’re dedicated to providing solutions tailored to your unique needs.