Underground, a prominent provider of payment solutions, is embarking on a strategic endeavor to develop an AI-supported application for a public safety travel app. As a multinational organization, Underground operates numerous brands within the e-cash, payments processing, and digital wallets sectors, serving a vast clientele of over 145 million customers worldwide.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
After experiencing significant growth through acquisitions, Underground faced the challenge of achieving enterprise-wide operational efficiencies and alignment. To tackle this, they prioritized enhancing customer services, merchant operations, and risk and compliance functions.
The rapid expansion of Underground led to inconsistencies and a lack of standardization in processes across their acquired brands. Addressing the multitude of manual and opaque processes became a pressing concern for Underground.
Furthermore, with the emergence of stricter industry regulations and compliance requirements, Underground was determined to proactively adapt to these changes. They aimed to maintain their unwavering focus on customers and agility, which are deeply ingrained in their organizational culture.
What did
Mectzi do
Underground and Mectzi’s mutual drive for innovation and excellence led to a strategic collaboration in 2022. Mectzi undertook the pivotal role of developing an advanced AI travel app tailored specifically for Underground’s needs.
Since their partnership commenced in 2022, Mectzi has been at the forefront of pioneering technological solutions for Underground’s travel app. Their expertise in artificial intelligence and software development has enabled Underground to enhance safety, efficiency, and user experience for travelers worldwide.
In addition to developing the AI travel app, Mectzi has continuously worked alongside Underground’s teams, providing ongoing support and refining the app’s functionalities to meet evolving market demands. Their collaborative efforts have resulted in a groundbreaking solution that sets new standards in the travel industry.
The Results
- 10+ processes delivered
- Over 10,000 hrs delivered back to the business
- 100% efficiency in driving innovative solutions
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
