Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of app case completion
For functional release of APK, RTS and OGS
The Chalange
“They sought to develop an application to enhance customer experience and streamline service management. This marked the pivotal moment when Mectzi stepped in.
In the wake of substantial growth through acquisitions, Paysafe embarked on a mission to achieve comprehensive operational efficiency and alignment. Their primary focus was on optimizing customer services, refining merchant operations, and fortifying risk and compliance functions.
However, Paysafe’s rapid expansion had led to a lack of process uniformity and standardization across their acquired subsidiaries. They recognized the imperative to rectify the multitude of manual and opaque processes in place.
Furthermore, faced with mounting industry regulations and compliance standards, Paysafe was determined to proactively adapt to these shifts. Their objective was not only to keep pace with evolving requirements but also to uphold their unwavering commitment to customer-centricity and operational agility, which are deeply ingrained in their organizational ethos.”
What did
Mectzi do
Paysafe & Mectzi’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Mectzi have been working with Paysafe since November 2020 in 2 key workstreams: Mobile App Delivery and Mobile Chatbot Setup, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Mobile App Delivery – Mectzi are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Setup – Mectzi led the setup of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Mectzi has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
